koko 500 Platform Privacy Notice
This page describes what we collect when you use koko 500 and how we keep that data protected throughout your account lifecycle. When you install our platform on Android or access us through your browser on iOS, we gather information necessary to verify your identity, process deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfers, and settle your transactions securely.
We at koko 500 understand that your personal information is sensitive. Our privacy commitments align with international data protection standards, ensuring that whether you are checking Liga 1 scores from Jakarta, monitoring Champions League fixtures from Surabaya, or tracking Piala AFF matches from Bandung, your data remains encrypted and accessible only to authorized staff members.
We do not sell your information to third parties. Our data processors—such as payment gateways, identity verification providers, and hosting services—are bound by strict confidentiality agreements and process your data only as instructed by koko 500.
What we collect and why
We collect your full legal name, email address, date of birth, and residential address during account registration. We also request a government-issued ID and proof of address to comply with identity verification (KYC) standards required by local regulations. These documents are scanned, verified by our compliance team, and stored in encrypted form on our secure servers.
When you deposit funds, we record the payment method you choose—whether DANA, e-wallet, or mobile banking—along with transaction timestamps and amounts. This record is maintained for audit purposes and to prevent fraudulent activity. Your account balance, bet history, and game session logs are tracked to ensure fair play and to help us resolve any disputes regarding match settlements on our sportsbook or casino outcomes.
How we use your data on koko 500
Our primary use of your information is to operate your account, process your deposits and withdrawals, and deliver the services you have requested. We use your email to send account notifications, such as verification confirmations or withdrawal status updates. We may occasionally contact you with information about platform maintenance or security alerts, but we do not send unsolicited marketing messages without your consent.
We analyze anonymized usage patterns—such as which sports markets are most popular or which slot games attract the most engagement—to improve our platform experience. This analysis does not identify you personally; it helps us understand regional preferences during events like Idul Fitri or Imlek when user traffic typically increases.
Key takeaways
- We collect identity documents, contact details, and transaction records to operate koko 500 securely.
- Your data is encrypted and stored on protected servers, not shared with external marketers.
- Payment processors and identity verifiers are contractually bound to confidentiality.
- We retain data only as long as your account remains active and for legal compliance periods thereafter.
Third-party processors and data transfers
We engage service providers to handle specific functions on our behalf. Payment gateways such as local payment, online payment, e-wallet, mobile banking, local payment, and online payment, along with our banking partners e-wallet, mobile banking, local payment, and online payment, receive only the transaction details necessary to process your deposit or withdrawal. These providers maintain their own privacy policies, which we recommend you review.
Our hosting infrastructure may be located outside Indonesia. Your data may be transferred to, and processed in, jurisdictions with different data protection laws. By using koko 500, you acknowledge this potential transfer and consent to our use of international service providers to maintain platform availability and security.
Identity verification and compliance partners
We work with third-party identity verification services to confirm your documents are genuine and match your registered details. These services operate under strict data protection agreements and delete your document images after verification is complete, retaining only a confirmation flag in our system.
Your rights on koko 500
You have the right to access the personal data we hold about you by requesting an export through our support team. You may also request corrections to inaccurate information or ask us to delete your account and associated records, subject to legal retention requirements.
If you believe your data has been mishandled or if you have concerns about how we process your information, you may file a complaint with us directly. We will investigate your concern and respond within standard timeframes. You also retain the right to lodge a complaint with relevant data protection authorities in your jurisdiction.
Your privacy is fundamental to our operations at koko 500—we encrypt, restrict access, and never monetize your personal information.
Cookies and tracking technologies
We use cookies to maintain your session when you log into koko 500, remember your login status, and store your language preference. These session cookies are essential for platform functionality and are deleted when you log out. We also use analytics cookies to track how users navigate our site, which pages are most visited, and which sports leagues generate the most interest during major tournaments like the Champions League
You can disable cookies through your browser settings, though doing so may limit your ability to use certain koko 500 features. We do not use cookies to track your activity across other websites.
Data retention and account closure
We retain your personal data for as long as your account is active. If you close your account, we continue to store your data for legal and compliance purposes—such as anti-money-laundering investigations or dispute resolution—for a period determined by applicable regulations. After this retention period expires, we securely delete your information.
Security measures we maintain
We employ industry-standard encryption protocols to protect your data in transit and at rest. Our servers are protected by firewalls, intrusion detection systems, and regular security audits. However, no online platform is completely immune to breaches. If we discover unauthorized access to your personal data, we will notify you promptly and cooperate with relevant authorities.
We strongly recommend that you use a unique, strong password for your koko 500 account and that you never share your login credentials. You are responsible for maintaining the confidentiality of your account, and we are not liable for unauthorized access resulting from your own carelessness.
Changes to this privacy notice
We may update this privacy notice periodically to reflect changes in our practices or to comply with new regulations. We will notify you of material changes via email and request your acceptance before the changes take effect. Your continued use of koko 500 after such updates constitutes your acceptance of the revised privacy notice.
If you have questions about our privacy practices or wish to exercise your data rights, our support team is available to assist. You may also contact our data protection officer through the FAQ or by submitting a request on our contact form, and we will direct your inquiry to the appropriate department for prompt resolution.